Policy and Improvement

Policy and Improvement brings together 4 major areas, which are Performance, Policy and Partnerships, Communications and Customer Service. Each area supports the Council's priority of 'Leading and Delivering for our Community'.

Contact officer for further information:

• Norman P Jones - Head of Policy and Improvement
• E-mail: npjones@staffordbc.gov.uk
• Telephone: 01785 619199

Communications

Communications Webpage
Council News

The Communications Team are responsible for the internal and external communications of the Authority. It comprises of Press and Public Relations, Graphic Design and Web Development.

Contact officer for further information:

• Will Conaghan - Press and Communications Manager
• E mail: wjconaghan@staffordbc.gov.uk
• Telephone: 01785 619230

Customer Service

Corporate Complaints
Customer Services
Equalities and Diversity
Present and Past Consultations

Our Customer Service section is responsible for creating a customer-focused environment within the Authority through the provision of an all-encompassing customer one-stop contact centre.  They are also responsible for providing the lead on the modernisation of service through the introduction of the Customer Relationship Management (CRM) and Electronic Document Records Management (EDRM).

Contact officer for further information:

• Susan Pote - Customer Services Manager
• E mail: spote@staffordbc.gov.uk
• Telephone: 01785 619750

Performance

Annual Report
Benchmarking of Council Services

The Performance Management Team is responsible for the promotion of a performance culture throughout the Borough Council by supporting its strategic function and facilitating the review and development of our SMART performance measures / indicators for the benefit of our stakeholders.  This team is responsible for the production of the Annual Report on behalf of the Borough Council.

Contact officer for further information:

• Louise Bell - Performance Manager
• E mail: lbell@staffordbc.gov.uk
• Telephone: 01785 619656

Policy and Partnerships

Structure Chart
Code of Corporate Governance
Stafford Borough Strategic Board
Safeguarding Children and Young People
All Other Strategies, Policies, Plans and Related Documents
Carbon Reduction/Renewables
Community Safety
CCTV

The Policy and Partnership Team is responsible for the strategic development of policy and partnerships across the Borough in line with national and local priorities.

Areas of responsibility include:-

• Formulation of strategic corporate policy in relation to the:-

-  Community Plan + 6 year Corporate Plan

• Formulation and development of strategic policy and partnership working in relation to:-

-  Locality Working
-  Community Safety
-  Environmental Management

• Corporate Projects/Project Management
  
• Transformation

Contact officer for further information:

Tracy Redpath - Policy and Partnerships Manager

• E mail: tredpath@staffordbc.gov.uk
• Telephone: 01785 619195