Recycling and Waste - What Do I Do If

Q. My bin/caddy was not emptied on the scheduled day?

A. If your refuse or recycling has not been collected there may be a number of reasons why. These may include:

• The bin not being placed out at the correct time.
• Contains unsuitable items, please see the 'Know Your Bins' page for acceptable items for each bin.
• The bin may be excessively heavy or the bin lid was not closed.
• The caddy being placed beside or on top of the bin - this must remain in the bin at all times.

A notice will have been placed on your bin giving the reason for non-collection, in this instance the bin will not be emptied until the next scheduled collection day for that bin providing that the incorrect items have been removed.

Vehicle breakdown or traffic issues may also hinder collection, in this situation alternative arrangements will be made to collect your bins.

If you feel that your collection has been genuinely missed please contact us on 01785 619402 where a member of our team will deal with your enquiry. Alternatively, if you would like to make an on-line report please use our online form.

Q. Waste placed beside the bin has not been taken?

A. Unauthorised side waste placed beside any bin will not be taken. Additional waste and recycling can be taken to our various Recycling Centres or to the Household Waste Recycling Centres at St Albans Road, Stafford and Beacon Road, Stone.

Q. My blue/brown/green bin or caddy is damaged or missing?

A. If any of your waste or recycling containers are damaged or missing please contact us on 01785 619402 and we will arrange a replacement.

Q. I need larger or additional bins?

A. A larger green bin can be supplied to households where there are five or more permanent residents at a property. A form will be issued asking you to confirm this before the bin is issued.

An additional blue bin can be supplied following a visit from one of our Waste Team.

An additional brown bin can be supplied for an annual charge.

Please see our Additional/Larger Bins page for further information.

Q. I have a problem getting my bins to the collection point because I am elderly/disabled/infirm?

A. For those households where all residents have difficulty in placing their bin out for collection we are able to provide an assisted collection service. For further details see our Assisted Collections page.

Q. I am not sure when my bin will be collected over Christmas or other Bank Holidays?

A. Special arrangements are made to revise the refuse collection over the Christmas periods and other Bank Holidays. These are marked on your collection calendar, if you have not received a calendar or require a replacement please called 01785 619402 or use our on-line postcode search facility which will display your collection calendar - once you have input your postcode a map will appear, click on the red marker and information regarding your property will be displayed.

Q. I do not receive a kerbside collection service - is there anywhere else I can take recycling material?

A. There are various recycling sites throughout the Borough, for a list of locations please see the Recycling Centres page.

Staffordshire County Council also operate Household Waste Recycling Centres at St Albans Road, Stafford and Beacon Road, Stone.

Q. I have an observation or complaint to make regarding the refuse and recycling collection service?

A. If you wish to pass on comments or complaints please ring us on 01785 619402 or use our online form.

Q. I would like to report an accident/incident involving one of your vehicles?

A. To report an accident/incident involving a refuse/recycling vehicle operated by Biffa Waste Services please contact us on 01785 619402.