Customer Charter
What is the service?
A description of how our customers will be treated when attending or contacting Borough Council premises.Information
When you visit the Borough Council, we aim to:
> greet you within three minutes
> be friendly, helpful and treat you with respect
> deal with your enquiry efficiently
> make available a private room if you wish to discuss sensitive or confidential business
> explain information contained in our forms and leaflets
> ensure the building is clean, presentable and pleasant to use at all times
If you are contacting the Borough Council, we aim to:
> reply to 100% of letters and e-mails within seven working days
> respond to 90% of telephone calls within fifteen seconds
> endeavour to deal with your service or information request at the first point of contact
> acknowledge comments on any Council service within seven working days and aim to provide you with a full reply within fifteen working days
> we aim to ensure our services are provided in a safe manner and conform to health and safety legislation
> in providing our services, we will not discriminate on any grounds
For Further information -
Contact: Norman JonesEmail: npjones@staffordbc.gov.uk
Phone: 01785 619199