Household Waste Collection

Can I have a second Blue Recycling Bin

Where can I get a composter?

How do I get a New bin/recycling container?

I would like to report an accident involving one of your vehicles

When will my bin be collected over Christmas or other Bank Holidays?

We offer the following service

• A waste and recycling service is provided for most domestic premises within Stafford Borough. The services are  operated on behalf of the Council by our contractor Biffa Waste Services Limited.
• In certain circumstances it is possible that we may offer an assisted collection service. The collection from your doorstep is available for people with disabilities or mobility problems. It is also available to people who find it difficult to move their bin because of steep slopes or steps.
• Special arrangements are made for the collection of refuse from community properties eg flats
• Larger families of five or more may be eligible for a larger wheeled bin on request.

Please contact us on 01785 619402 for further details of any of the above. TOP

Conditions of the service

• One green wheeled bin is provided per household and only domestic waste placed in the bin will be taken
• Please ensure that wheeled bins are placed ready at your point of collection by 7.00 a.m. on collection day.
• Please ensure that the bin is clearly visible to the collection crew and that it is not causing inconvenience to others.
• Please ensure that the lid on your wheeled bin is completely closed or it will not be taken.
• If your wheeled bin is too heavy to be handled safely it will not be emptied. If this happens you will be notified by a label attached to your bin.
• Please do not put items in your wheeled bin or sack which could be a health & safety risk to the collectors or cause problems at disposal sites. Sharp objects should be wrapped up securely.
• Please check that you are not throwing away anything that can be recycled by Stafford Borough Council.  TOP
• Please remember that food waste must be securely wrapped and tied.  The bin lid must be closed.

What should I do if I have a complaint or observation to make regarding the refuse collection service or refuse operatives?

If you wish to pass on comments or complaints about the refuse collection services or the behaviour of any of the operatives, please ring us on 01785 619402. TOP

I would like to report an accident involving one of your vehicles

To report an accident involving one of our refuse vehicles operated by BIFFA Waste Services please contact 01785 619402. TOP

My wheeled bin(s) are damaged or missing, what can I do?

If your wheeled bin(s) should be damaged please contact us on 01785 619402 and we will be pleased to arrange a replacement.  TOP

Assisted bin collections

We are able to offer support to people who by reason of age, illness or disability require help with the collection of their bins. The 'Assistance Duration' is up to a maximum of 12 months. After the expiry of this agreed time of support, either you will need to request a continuation of the service or an officer may contact you to see if you still require assistance. 

If you qualify for an assisted collection, the service is normally in place within 12 days of your request being made. TOP

Failed or Missed Collections

If your refuse or recycling has not been collected there may be many different reasons why. Some of these can include;

• Failure to comply with the conditions of service
• Vehicle breakdown
• Traffic or access issues eg road blocked
• Bin not visible or not seen

If you believe that your collection has been genuinely missed and you have complied with all the conditions of service, then please contact us on 01785 619402, where someone will deal with your enquiry.

If you would like to make an online report of a missed collection please click here  TOP

How do I get a New wheeled bin (green, blue or brown)?

If you do not already have a green wheeled domestic refuse bin, a blue wheeled recycling bin or a brown wheeled garden waste bin eg after moving in to a new property call 01785 619402 and we will arrange to deliver these to your property. There is no charge for this service. TOP 

Can I have a Second Brown Garden Waste bin?

You can request a second brown garden waste bin.  If this is the case then we will deliver you an additional brown bin on payment of the required fee of £18.10 per annum. The period covered by this payment is from April to March and there are no pro-rata discounts. You will be required to pay a renewal charge every year to retain your additional bin.

Can I have a second Blue Recycling Bin

You can request a second blue recycling bin.  There is no charge for an additional blue bin.

 TOP

Where can I get a composter?

Compost bins are available to purchase from WRAP (Waste and Resource Action Programme).  They will be working on behalf of all districts in Staffordshire  (9 authorities) and offering a far greater range of composters for the public to choose from. For further details please click here www.recycleforstaffordshire.org and select home composting.

If your existing bin/container is damaged click here for more information. TOP

Larger Wheeled Green  Bin for Refuse (Large Family Bins)

A larger bin can  be supplied to households where there are five or more people resident at the property. You will be asked to confirm this before the bin is delivered. Call 01785 619402 if you believe you qualify for this service.

TOP

 When will my bin be collected over Christmas or other Bank Holidays?

Special arrangements are made to revise the refuse collection over the Christmas period and other Bank Holidays. To see these arrangements for 2007/2008 Click Here.

These changes are marked on your calendar. If you did not receive a calendar or you require a replacement, please contact 01785 619402.