Dry Recycling (Blue Bin)

Refuse

The Council has a number of recycling schemes.

To make an online request for more information about Recycling please click here

• What day is my waste and recycling collection day for household recycling?
• What items can I recycle?
• What happens if my blue bin/caddy is full and I have excess recycling?
• I have problems getting my recycling to the collection point because I am elderly/infirm/disabled. Can you help?
• I have just moved into my property and there is no recycling caddy/bin. What should I do?
• I do not receive a kerbside recycling service is there anywhere else I can take recycling material? 
• Why wasn't my recycling emptied today?
• What should I do if I have a complaint or observation to make regarding the refuse collection service?
• My caddy/bin is damaged or missing, what can I do?
• What arrangements are there for collections over bank holidays?
• If my collection was missed when will the operatives return to empty it?

What items can I recycle?

What can be put in my blue bin caddy?    

• Newpapers
• Magazines
• Brochures
• Catalogues
• Junk Mail
• Yellow Pages etc.
• Shredded Paper (from 8 September 2008)

What can be put in my blue bin? 

• Glass bottles and jars
• food and drink cans
• plastic household containers
• plastic food and drink containers
• Cardboard (from 8 September 2008)

All items must be clean, empty and have the tops removed

What cannot be put in my recycling caddy/bin?      

• Tissue paper
• Jiffy bags
• Wallpaper
• Clingfilm
• Cellophone
• Carrier bags
• Engine oil bottles
• Polystyrene
• Foil food trays
• Pyrex
• Aerosol cans

If you are unsure about any items, please call our Customer Contact Centre on 01785 619402 for further advice.  TOP

Why wasn't my recycling caddy/bin emptied today?

There are a number of reasons why your recycling caddy/bin may not have been emptied. It may not have been out at 07.00 am, it may contain contaminated items, or items not presented correctly. A label will have been placed on the bin giving the reason for non-collection. Unfortunately the caddy/bin will not be emptied until the next collection date. Occasionally road works, parked cars and other unforeseen circumstances may hinder collection. Please contact us to find out what alternative arrangements have been made to collect your recycling. If the collection has been genuinely missed by the operatives the crew will return as soon as possible but definitely by the end of the next working day. TOP

If my collection was missed when will the operatives return to collect my recycling?

If the operatives have genuinely missed the collection they will return and collect it as soon as possible and definitely before the end of the next working day. TOP

I have problems getting my recycling container to the collection point because I am elderly/infirm/disabled. Can you help?

For those households where all residents have difficulty in placing their bins out for collection, the Council has an assisted collection service. For more details please contact the Waste Management Section on 01785 619402. TOP

I have just moved into my property and there is no recycling caddy/bin. What should I do?

If you require a recycling caddy/bin please contact us on 01785 619402 with your address and arrangements will be made to get one delivered to your property. TOP

What day is my waste and recycling collection day ?

Please contact us with your address and our staff will be able to tell you what day your waste and recycling will be collected.  We will also be able to issue you with a single calendar showing collection dates for all 3 collections.  Please contact the Customer Contact Centre on 01785 619402.  Please also refer to the Postcode Lookup Service, once you have inputted your postcode and clicked 'submit' a map will appear - just click on the red 'speech call out' and information regarding your property will appear.

 I do not receive a kerbside recycling service is there anywhere else I can take recycling material?

There are various bring sites throughout the Borough, for a list of locations in the Borough area please go to Recycling Sites.     TOP

What arrangements are there for collections over Bank Holidays?

Your waste and recycling collection days may be affected by Bank Holidays.  Please refer to your collection calendar; any day changes are circled in white.  You will be notified annually of Bank Holidays by post as well as in the press.  You can also contact the Customer Contract Centre on 01785 619402.  Please also refer to the Postcode Lookup Service.   TOP

What should I do if I have a complaint or observation to make regarding the recycling or refuse collection service?

If you wish to pass on comments or complaints about the recycling or refuse collection services please ring us on 01785 619402. TOP

My caddy/bin is damaged or missing, what can I do?

If your blue wheeled bin or caddy should be damaged please contact us on 01785 619402 and we will be pleased to arrange a replacement.  TOP

What happens if my blue bin/caddy is full and I have excess recycling?

We believe that we have provided a suitably sized container which will accommodate an average sized family's recycling.  However, we are no longer able to take excess recycling in carrier bags/boxes.  We would ask you to keep this excess recycling until the next collection or take it to one of our Recycling Sites located in the Borough, please go to Recycling Sites to find your nearest one.  Alternatively, you may wish to consider  having a second blue bin.  Please call our Contact Centre on 01785 619402 to arrange this.  TOP