Policy and Improvement
Policy and Improvement bring together 4 major strategic areas, which are Policy, Performance, Communications and Customer Service. Each area is an important corporate function in its own right and directly supports Corporate Priority 4 'Leading and delivering for our Community'.
Contact Officer for further information:
- Norman P Jones - Head of Policy and Improvement
- E-mail: npjones@staffordbc.gov.uk
- Telephone: 01785 619199
Please click on the links below to take you to the relevant areas:
Communications, Consultations and Engagement
Communications, Consultations And Engagement
Present and Past Consultations
The Communications Team promote and co-ordinate all internal and external communications of the Authority. In particular, building and maintaining relationships with all media and press bodies in and around Stafford Borough. They are also responsible for all the customer consultation/engagement and web development for the Council.
Contact Officer for further information:
- William Conaghan - Press and Public Relations Officer
- E mail: wconaghan@staffordbc.gov.uk
- Telephone: 01785 619230
Our Customer Service section is responsible for creating a customer-focused environment within the Authority through the provision of an all-encompassing customer one-stop contact centre. They are also responsible for providing the lead on the modernisation of service through the introduction of the Customer Relationship Management (CRM) and Electronic Document Records Management (EDRM).
Contact officer for further information:
- Susan Pote - Customer Services Manager
- E mail: spote@staffordbc.gov.uk
- Telephone: 01785 619750
Comprehensive Performance Assessment
The Performance Management Team are responsible for the promotion of a performance culture throughout the Borough Council by supporting its strategic function and facilitating the review and development of our SMART performance measures /indicators for the benefit of our stakeholders. This team are responsible for the production of the Annual Report on behalf of the Borough Council.
Contact officer for further information:
- Louise Bell - Performance Manager
- E mail: lbell@staffordbc.gov.uk
- Telephone: 01785 619656
All Other Strategies, Policies, Plans and Related Documents
The Policy team is responsible for the main corporate policy making capacity of the Borough Council and the Local Strategic Partnership, in particular the Local Delivery Board. The team will drive the development of the Local Strategic Partnership/Local Delivery Board and assist in the implementation and monitoring of the Local Area Agreement and formulate the Sustainable Community Strategy. This team is also responsible for producing the 6-year Corporate Plan of the Authority.
Contact Officer for further information:
- Tracy Redpath - Policy Manager
- E mail: tredpath@staffordbc.gov.uk
- Telephone: 01785 619195