Why we have contacted you

Your Housing Benefit claim has been selected for review as part of a Department for Work and Pensions (DWP) initiative called Housing Benefit Award Accuracy (HBAA).

The aim is to make sure you are receiving the correct amount of Housing Benefit and to check if there have been any changes in your circumstances.

What you need to do

If your claim is selected for review, we will contact you and ask you to confirm your current circumstances, including:

• household income and capital
• who lives in your household

You must confirm your circumstances by completing our online review form, even if nothing has changed.

Providing evidence

If we ask you for evidence, you can upload documents securely through Submit Supporting Evidence on our Benefits Portal.

Other options include email, post, or in-person drop-off.

If you do not complete the review, your Housing Benefit claim may be cancelled.

Support for vulnerable claimants

If you need help completing the review, we offer:

• phone support
• home visits
• extended deadlines
• alternative formats

Please tell us if you need extra support when we contact you.