Bereavement Services - Coronavirus Advice

    Our burial grounds at the crematorium are now open in line with the latest Government guidelines. 

    All planned Sunday Services including memorial services have had to be cancelled until further notice.

    Following the latest Government advice concerning the control measures for Covid-19 we are implementing the following changes to the services that we provide in order to protect the public and our staff:

    • As from 6 July 2020, it is possible for a maximum of 15 people to sit on each side of the chapel (30 in total) and observe the revised social distancing rules during a funeral service. Please follow the directions of your Funeral Director and the chapel attendant on the day.
    • At the conclusion of the service we ask that mourners disperse as quickly as possible and avoid congregating in the Cloister area.
    • For mourners who are not able to participate in a chapel service due to these new restrictions or because they are not able to travel, please speak to the funeral director in charge of the funeral about organising a live online link.

    For enquiries please call 01785 242594 during normal office hours or email bereavementservices@staffordbc.gov.uk

    Main Administration Office (from 13 July)

    • Whilst the crematorium office remains open during normal working hours for telephone and email enquiries, from Monday 13 July, you can make an appointment to visit the office staff.Once you have an appointment, please arrive at the front door of the office at your pre-arranged time and date. Please notify us if you can no longer keep to your appointment.
    • Please use the hand sanitiser provided (or your own) before entering the reception.
    • To support the NHS Track and Trace scheme ALL visitors will be asked to supply their names and contact details for this reason only.

    Bereavement Services staff cannot deal with enquiries without an appointment so please do not arrive at the office without one. Regrettably you will not be seen.

    To make appointments and for all other enquiries please call 01785 242594 during normal office hours or email bereavementservices@staffordbc.gov.uk

    Book of Remembrance Room (from 13 July)

    • The Book of Remembrance room will be open from Monday 13 July 2020
    • For everyone’s safety, social distancing and good hygiene must be observed at all times. Please use the hand sanitiser at the entrance before you enter the room
    • Entrance will be limited to one individual or one family group at a time. Please keep the doorway clear whilst waiting for your turn.
    • We regret that the placing of flowers will not be permitted at this time and therefore, no vases will be available until further notice.
    • Please do not leave personal effects of any kind within the room. We have no alternative but to remove them immediately.

    To make appointments and for all other enquiries please call 01785 242594 during normal office hours or email bereavementservices@staffordbc.gov.uk

    Interments and Scatterings

    It is now possible to make appointments to attend the interment or scattering of loved ones again. However, social distancing must be observed and a maximum of five people can attend. 

    To support the NHS Track and Trace scheme ALL visitors will be asked to supply their names and contact details for this reason only.

    To make appointments and for all other enquiries please call 01785 242594 during normal office hours or email bereavementservices@staffordbc.gov.uk

    All other funeral restrictions remain in place. Your funeral director will be able to advise you or you can contact our office. 

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