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Business Rates Reduction Scheme – How we use your personal information

    At Stafford Borough Council we take your privacy seriously and will only keep and use your personal information for reasons that the law requires or allows.  Stafford Borough Council is the data controller for the personal information we hold about you in relation to the Stafford Town Centre Business Rates Reduction Scheme.  In order to comply with data protection legislation we want to be sure you understand how we use this information.

    The purposes for which your data will be used are:

    1. To enable the processing of your application for business rates relief.
    2. Ensuring that you receive the correct amount of Business Rates Reduction.

    We are able to do this because we have your consent to do so, legislation says we must do it and that it is in the public interest to do so.  There are very many different regulations covering the administration of Business Rates Reductions.  The main rules are contained in;

    • Local Government Finance Act 1992.
    • The Council Tax Reduction Schemes (Default Scheme) (England) Regulations 2012.

    This list is not intended to be exhaustive.

    We may share your information with;

    • Other agencies involved in the processing of benefits (this would typically be the Department for Works and Pensions, Her Majesty’s Revenue and Customs or the Valuation Office Agency).
    • Other councils or organisations as part of the national fraud initiative.
    • Cannock Chase District Council as part of a shared service agreement.

    Otherwise, we will only share your data if you ask us to, or if it is in the public interest to do so and the law requires or allows us to.

    We only keep this data for the time specified in our retention schedule or as required by law. 

    Your personal data is processed (including storage) within the European Economic Area only.

    Data protection law provides you with certain rights, however not all of these rights will be available to you in all situations, particularly where we process your information as part of one of our statutory duties.  Where we are under a legal duty to use data for a particular purpose you will not have the right to prevent it being used in that way.

    A full list of the rights you may have, under data protection law, is given in the 'Your Rights' section of this webpage.

    For specific enquiries regarding personal data which we process, you can contact the Data Protection Officer on email or at Civic Centre, Riverside, Stafford ST16 3AQ.

    If you wish to complain about how your personal information has been handled by Stafford Borough Council then please contact the Data Protection Officer in the first instance using the details above.  If you are not satisfied you can submit a formal complaint to the Council via our Complaints webpage.

    Finally you can complain to the Information Commissioner’s Office at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Tel: 0303 123 1113 or you can visit their website at

    You can also find details of how we handle your personal information by visiting

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