Complaints to Government Watchdog down in Stafford Borough

    17/08/2020


    Photo of Councillor Mike Smith

    Complaints to a local government watchdog about Stafford Borough Council have fallen.

    People can turn to the Local Government and Social Care Ombudsman if they are not happy about how the council has handled their complaint.

    A report to the council’s Resources Scrutiny Committee shows that in 2018/19 there were 16 complaints that were taken to the regulator. But last year that figure had fallen to 10.

    The Ombudsman will usually only investigate if the person is not satisfied with the response given by the Chief Executive at the final stage of the council’s complaints process. They included complaints about the waste collection, planning applications and business rates.

    Only one complaint was upheld against the council - but the Ombudsman was satisfied with how the issue was remedied by the local authority.

    The committee will also be told on Thursday (20 August) that a new complaints procedure was introduced by the local authority to improve the way issues were handled.

    Councillor Mike Smith, Cabinet Member for Resources, said: “This report demonstrates we are a transparent authority which is prepared to learn through the feedback we receive from the community – whether that be comments or complaints.

    “It is pleasing to see that the complaints to the Government Ombudsman have fallen and that only one complaint, out of ten overall, was upheld - and in that case there was no need for an investigation as we had already provided an appropriate remedy.”

    The meeting of the Resources Scrutiny Committee takes place at 6pm on Thursday 20 August and to view the full agenda go to www.staffordbc.gov.uk/1920-committee-meetings

     

    Press Release No 5667

     

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