Why have we contacted you?

We are carrying out a review of your Housing Benefit and/or Council Tax Support claim.

Your claim has been selected as part of our review programme to help ensure that you are receiving the correct entitlement and that the information we hold about your circumstances is accurate and up to date.

This review does not mean that we believe anything is wrong with your claim. It is simply a routine check that we carry out from time to time.

What you need to do

If your claim is selected for review, we will contact you and ask you to confirm your current circumstances, including:

• household income and capital
• who lives in your household

You must confirm your circumstances by completing our online review form, even if nothing has changed.

Providing evidence 

If we ask you for evidence, you can upload documents securely through Submit Supporting Evidence on our Benefits Portal.

Other options include email, post, or in-person drop-off.

If you do not complete the review, your Benefit claim may be cancelled.

Support for vulnerable claimants

If you need help completing the review, we offer:

• phone support
• extended deadlines
• alternative formats

Please tell us if you need extra support when we contact you.