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Staffordshire Public Sector Partnership - How we use your personal information

    Staffordshire Public Sector Partnership is the system used to store our residents' information. It is our customer services database.

    The purpose of this notice is to explain the purposes for which your data may be used by members of the Staffordshire E-Government Partnership, known as Staffordshire Public Sector Partnership. The members of the Partnership are listed below, comprising all local authorities in Staffordshire. Your local council will hold your data to deliver services to you. We carry out this service as it is in the public interest to do so.  The main rules are contained in the following statutes and subsequent amendments to them.

    Stafford Borough Council has worked with the other local authorities in Staffordshire to develop a central Customer Relationship Management system to improve service delivery. Your information will be retained, stored and processed in accordance with the General Data Protection Regulation and the Data Protection Act 2018 to enable your requests for services to be processed more efficiently. Examples of such services include requests for a new garden waste bin or applications for Housing or Council Tax Benefits.

    The Partnership is the registered Data Controller. To deliver services to you more efficiently, Stafford Borough Council may share your information with organisations including other Councils in the Partnership, other relevant public bodies, voluntary organisations, utility companies (eg. gas, water, electricity) and external private companies providing services for members of the Partnership. This information may include your name, address and in some circumstances, certain personal information. We may also share your information with other bodies for the purposes of prevention and detection of Fraud. Otherwise, we will only share your data if you ask us to, if it is in the public interest to do so and the law requires or allows us to. We only keep this data for the time specified in our retention schedule or as required by law.

    At no time will your information be passed for marketing or sales purposes to organisations external to Staffordshire Public Sector Partnership. 

    Members of Staffordshire Public Sector Partnership:

    Data protection law provides you with certain rights, however, not all of these rights will be available to you in all situations, particularly where we process your information as part of one of our statutory duties.  Where we are under a legal duty to use data for a particular purpose you will not have the right to prevent it being used in that way.

    A full list of the rights you may have, under data protection law, is given in the 'Your Rights' section of this webpage.

    For specific enquiries regarding personal data which we process you can contact the Data Protection Officer on email: dpo@staffordbc.gov.uk or at Civic Centre, Riverside, Stafford ST16 3AQ.

    If you wish to complain about how your personal information has been handled by Stafford Borough Council then please contact the Data Protection Officer in the first instance using the details above.  If you are not satisfied you can submit a formal complaint to the Council via our Complaints webpage.

    Finally you can complain to the Information Commissioner’s Office at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Tel: 0303 123 1113 or you can visit their website at ico.org.uk.

    You can also find details of how we handle your personal information by visiting
    www.staffordbc.gov.uk/PrivacyNotice.

    For any general enquiries you can contact the council by phone on 01785 619000, via email or by writing to us at Civic Centre, Riverside, Stafford, ST16 3AQ.

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