Latest Benefits News

Our Mission Statement

Stafford Borough Council's benefit service aims to meet the needs of the community by providing a secure and efficient service that is accessible to all, where the right benefit is paid at the right time and a service that contributes positively to the overall welfare of the community.

  • The Department for Work and Pensions national figures for April to June 2014 confirms Stafford Borough Council as processing new claims at an average of 17 days; this is 7 days below the national average of 24 days and the 2nd quickest in Staffordshire. Changes in circumstances were processed at an average of 8 days which is 1 day below the national average of 9 days Use this link to access our  latest performance information.
  • It has never been easier to report a change in circumstances by using our on line form.  So long as you provide all the information we need, we will aim to re-assess your claim within 2 working days, to report a change in circumstances please use our on line change in circumstances form.
  • Localised Council Tax Support - Child Maintenance from April 2014 will be fully disregarded.  For more information link to our Localised Council Tax Support page.
  • Our customer feedback form has been updated.  Have your say on how you rate the service you have received from us.
  • Exemptions to the Under Occupancy Rule.  For more information please see our Under Occupancy page.

Information on Benefits

Guide to Housing and Local Council Tax Reduction

Local Housing Allowance (LHA)

Benefit Service Standards and Customer Feedback

Benefit Appeals

Guide to Welfare Reform

Benefit Overpayments 

Changes in Circumstance 

Benefit Cap

Discretionary Housing Payments

Localisation of Council Tax Benefit

Non Dependants

On-line Calculator

Help and Advice 

Under Occupancy

Request for Information

Advice for Landlords

Pensionable Age

Changes to State Pension

Universal Credit

Social Fund

Personal Independence Payments / Disability Living Allowance

Benefit on-line forms

How to claim

Benefit Welfare Visits (this link will direct you to Cannock Chase District Council's website as Stafford Borough Council operate a shared Revenues and Benefts service with Cannock Chase District Council)

Benefit Fraud

If you require information on Benefit Fraud or if you think that someone is receiving benefit that they may not be entitled to please see our Benefit Investigations webpage.


To contact Directgov telephone 0845 300 5090 or visit Student Financial Support.

Other Benefits

Stafford Borough Council does not deal directly with any other benefits, for more information on other benefits please contact the Department of Work and Pensions or access the Directgov website.


Tel: 01785 619478
Fax: 01785 619219
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