Latest Benefits News

Our Mission Statement

Stafford Borough Council's benefit service aims to meet the needs of the community by providing a secure and efficient service that is accessible to all, where the right benefit is paid at the right time and a service that contributes positively to the overall welfare of the community.

  • The Department for Work and Pensions national figures
    for April 2015 to June 2015 confirms Stafford Borough Council as processing new claims at an average of 13 days; this is 11 days below the national average of 22 days and the quickest processing time in Staffordshire. Change in circumstances were processed at an average of 8 days. This is 1 day below the national average of 9 days and the joint 3rd quickest processing time in Staffordshire. Click here to see our latest performance information.
  • It has never been easier to report a change in circumstances by using our on line form.  So long as you provide all the information we need, we will aim to re-assess your claim within 2 working days, to report a change in circumstances please use our on line change in circumstances form.
  • Localised Council Tax Reduction –There are no changes to the scheme for 2015-16. Child Maintenance remains fully disregarded and the maximum support available to the vast majority of working age customers is 80% of the liability. For more information link to our Localised Council Tax Support page.
  • Our customer feedback form has been updated.  Have your say on how you rate the service you have received from us.
  • Welfare Benefits-Changes to your benefit services
    From 1 December 2014 the Welfare Benefits, Fairer Charging and Financial Assessment service moved from Staffordshire County Council to District Council’s across Staffordshire. At Stafford Borough Council we are committed to ensuring that customers receive the very highest standards of service and we will be publishing our performance across our key areas on a monthly basis. Click here for our latest performance information.  

If you need to contact the team, call the benefit service helpline on 01785- 619478 or e mail

Information on Benefits

Guide to Housing and Local Council Tax Reduction

Local Housing Allowance (LHA)

Benefit Service Standards and Customer Feedback

Benefit Appeals

Guide to Welfare Reform

Benefit Overpayments 

Changes in Circumstance 

Benefit Cap

Discretionary Housing Payments

Localisation of Council Tax Benefit

Non Dependants

On-line Calculator

Help and Advice 

Under Occupancy

Request for Information

Advice for Landlords

Pensionable Age

Changes to State Pension

Universal Credit

Social Fund

Personal Independence Payments / Disability Living Allowance

Benefit on-line forms

How to claim

Benefit Welfare Visits (this link will direct you to Cannock Chase District Council's website as Stafford Borough Council operate a shared Revenues and Benefits service with Cannock Chase District Council)

Benefit Fraud

If you require information on Benefit Fraud or if you think that someone is receiving benefit that they may not be entitled to please see our Benefit Investigations webpage.


To contact Directgov telephone 0845 300 5090 or visit Student Financial Support.

Other Benefits

Stafford Borough Council does not deal directly with any other benefits, for more information on other benefits please contact the Department of Work and Pensions or access the Directgov website.


Tel: 01785 619478
Fax: 01785 619219
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