The Department for Work and Pensions national figures for April to June 2013 confirms Stafford Borough Council as processing new claims at an average of 19 days; this is 5 days below the national average of 24 days. Changes in circumstances were processed at an average of 19 days which is 8 days above the national average of 11 days. This dip in performance on changes in circumstances was primarily down to the introduction of the welfare reform changes and the reduction in available resource. Figures for quarter 2 (July to September 2013) out in January are expected to show a significant improvement.
If you require information on Benefit Fraud or if you think that someone is receiving benefit that they may not be entitled to please see our Benefit Investigations webpage.
To contact Directgov telephone 0845 300 5090 or visit Student Financial Support.
Stafford Borough Council does not deal directly with any other benefits, for more information on other benefits please contact the Department of Work and Pensions or access the Directgov website.