Complaints - Council Members

Complaints about Member Conduct

The Localism Act 2011 requires the Council to adopt a code of conduct for its members and ensure that arrangements are in place to investigate, and determine, allegations of failures to comply with Borough or Parish Council codes in its area.

The Code sets out a number of general principles which Councillors must follow when undertaking their public duties and covers issues such as:-

  • Standards of personal behaviour
  • Relationships with members of the public, paid council officials and other councillors
  • Procedures for registering and declaring personal interests
  • Procedures for dealing with any offers of gifts or hospitality

What is the Code of Conduct?

A full copy of the Borough Council's Code of Conduct is included in Part 5 of the Council's Constitution. Alternatively, a hard copy is available on request from the Council's Monitoring Officer.

Copies of Parish/Town Council Codes of Conduct are available directly from the relevant Council.


The LGA has produced guidance to help in understanding what is meant by each obligation within the code. 

How do I make a Complaint?

Complaints must be made in writing, preferably using the Council's standard complaint form, and addressed to the Council's Monitoring Officer:

Use of the complaint form should ensure that you provide all information that will be required by the Council in assessing your complaint.

Ian Curran
Head of Law and Governance
Stafford Borough Council
Civic Centre
Stafford  ST16 3AQ

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