|Annual (12 months)||£510|
Season Ticket Expiry Dates
Category B, C and D Season tickets purchased prior to 23 March 2020 when parking charges were suspended, which were still in date on 15 June when they were reinstated, will be automatically extended by the amount of days lost between that period up a maximum of 3 months.
Category B, C and D Season tickets purchased prior to 23 March 2020 when parking charges were suspended, which also expired prior to 15 June 2020 when they were reinstated, can be extended by the amount of days lost during that period. These reclaimed days must start from 15 June. To do this please email firstname.lastname@example.org with your permit or registration number.
Category A (Waterfront car park) season tickets will automatically have any days lost between 23 March 2020 and 15 June 2020 added back on, up to a maximum of 3 months.
Category B, C and D Season tickets are now virtual, paper permits will no longer be posted to our customers. We will continue posting reminder letters to holders of 3, 6 and 12 month Season Tickets for now, but we hope to introduce text alerts in the near future.
Where Can I Use a Band 'A' Season Ticket
Band 'A' Season Tickets can be used on the Waterfront Multi-storey Car Park only.
Car Park Locations can be found on the Map of Stafford Car Parks (pdf 361kb)
Applying for a Band 'A' Season Ticket
You can apply for a Band 'A' Season Ticket by calling 01785 619000 between 8.30am and 5.00pm Monday to Thursday or 8.30am and 4.30pm Friday and press option 6 for parking.
Important: Before applying for a Season Ticket you must read and agree to the Terms and Conditions of Use
Frequently Asked Questions
Q. How we use your personal information
A. The information that you have provided will be used by Stafford Borough Council, who are the data controller, to allow us to administer your parking permit. We will only share your information, when necessary, with our internal customer services departments for processing parking permits and facilitating payments and refunds and where the law requires or allows us to do so. For further information, please see www.staffordbc.gov.uk/PrivacyNotice
Q. How quickly can I get one?
A. We require 2 working days notice to process your applications.
Q. Can I use it on short stay car parks?
A. No. Band 'A' Season Tickets are only valid on the designated permit holders area of Waterside Multi-Storey car park.
Q. What happens if I park in another area of the car park?
A. Permit holders vehicles parked in any other area will be charged the daily rate due prior to exiting the car park.
Q. How do I Renew a Season Ticket?
A. Band 'A' annual or monthly season tickets can be renewed by cash or credit card at selected pay stations within Waterfront Car Park located on level 1 and 3, alternatively you can call the contact centre on the above number.
Q. How long do they last?
A. 12 months
Q. Can I apply on line?
A. Not at the moment.
Q. Can I apply by post?
A. Not at the moment.
Q. Can I apply by phone?
A. Yes, dial 01785 619000 between 8.30am and 5.00pm Monday to Thursday or 8.30am and 4.30pm Friday and press option 6 for parking. You must be able to pay by credit or debit card.
Q. What if I want to purchase more than 1 ticket?
A. Email us at email@example.com or dial 01785 619000 between 8.30am and 5.00pm Monday to Thursday or 8.30am and 4.30pm Friday and press option 6 for parking.
Q. Can I have more than one registration number?
A. Yes, you can apply to have up to two registration numbers on the same season ticket. Where more than one vehicle registration is specified on the account, the permit will only be valid for one vehicle at any one time. Stafford Borough Council records the registrations of vehicles using a permit. If more than one registration is recorded using the same permit at the same time, a Penalty Charge Notice may be issued.
Q. I want my ticket to start later in the year
A. Contact us direct by email at firstname.lastname@example.org or dial 01785 619000 between 8.30am and 5.00pm Monday to Thursday or 8.30am and 4.30pm Friday and press option 6 for parking.
Q. Where do I display the ticket?
A. Permits are electronic, no paper permit will be issued or require displaying in the windscreen. Access and exit to and from the car park and designated areas will be managed by Automatic Number Plate Readers (ANPR) which will raise the barriers to the permitted areas automatically on approach.
Q. What do I do if the barrier doesn’t rise?
A. In the event of the barrier failing to raise automatically place your RFID top up card on the sensor on the ticket machine barrier located on the entrance and level 7 and this will raise the barrier. In the event of the barrier failing to raise press the intercom button on the entrance post and speak to a member of the parking team.
Q. Are there any rules we must abide by?
A. Yes, the season ticket holder is subject to the current Stafford Borough Council Waterfront (Off-Street Parking) Order 2015 (which is available for inspection at the Civic Centre) and you must comply with the car park regulations as stated on the signs situated on the car park.
Q. What happens if I change my vehicle?
A. If you change your vehicle you will need to have the ticket updated. To do this, please email your details to email@example.com. A new season ticket will be issued once we receive your old one for an administration fee of £12.
Q. Will you send a reminder?
A. Reminders for Band 'A' are displayed electronically on the exit machines on Waterfront Car Park
Q. What will happen if I do not display my ticket?
A. Any vehicle not following the car park regulations and terms and conditions of use of the season ticket will be liable to a penalty charge notice of £50 or £70 dependent on the violation.
Q. Are season tickets interchangeable?
A. No, Season tickets are not interchangeable between vehicles unless you have nominated two registration numbers.
Q. What happens if I lose my RFID proximity card (if issued)?
A. Lost proximity cards will be replaced, at the discretion of the Council for a fee of £12.
Q. Am I guaranteed a parking space?
A. No, There are no reserved spaces and the permit does not guarantee a space; lack of free spaces will not be accepted as a reason to park in any unauthorised parking area.
Q. What if I want to cancel my season ticket before its expiry date?
A. Requests for refunds must be made in writing to Stafford Borough Council. The Council will consider issuing refunds for the remaining complete months on 12 month season tickets only, subject to there being at least 2 complete months remaining. Your season ticket will be cancelled once we have the RFID card (if issued) and a £12 administration fee will be charged.