Latest Benefits News

    Covid-19 Benefit Changes

    The Government and DWP have made some changes to the benefit scheme, please view the Benefits Bulletin for more detail

    Our Mission Statement

    Stafford Borough Council's benefit service aims to meet the needs of the community by providing a secure and efficient service that is accessible to all, where the right benefit is paid at the right time and a service that contributes positively to the overall welfare of the community.

    • The Department for Work and Pensions national figures for January 2019 to March 2019 confirms Stafford Borough Council as processing new claims at an average of 19 days; this is in line with the national average. Change in circumstances were processed at an average of 4 days, this is 1 day slower than the national average of 3 days. See our latest performance information.

    • It has never been easier to report a change in circumstances by using our online form.  So long as you provide all the information we need, we will aim to re-assess your claim within 2 working days, to report a change in circumstances please use our online change in circumstances form

    • Localised Council Tax Reduction -There are no changes to the scheme for 2019-20, thereby ensuring that our local council tax support scheme continues to be as generous as possible. More information is available on the Localised Council Tax Support webpage. It is important to remember that support to pay your Council Tax is not included within Universal Credit.  This means you must make a claim for Local Council Tax directly to the Local Authority.

      It is important to remember that support to pay your Council Tax is not included within Universal Credit.  This means you must make a claim for Local Council Tax directly to the Local Authority.

    • Benefit Overpayment Collection is at a record high. DWP national figures confirm that between April and September 2018 £468K was recovered by the Debt Recovery team. Whilst the figure is an impressive 2nd highest in Staffordshire when added to the amount recovered for Cannock Chase Council (£439k) who operate the Benefit Service on our behalf a massive total of £907K was recovered. This is money that can be put into local services that benefit the whole community and is a clear message to customers that have a Benefit Overpayment that we intend to purse all debts until fully paid.
    • The Benefit Service continues to operate a Discretionary Payment Scheme. Please use our online claim form to apply. 
    • Do you need help with budgeting or want to set up a personal budgeting plan - use this link for more information. 

    Information on Benefits

    Advice for Landlords

    Benefit Appeals

    Benefit Cap

    Benefit on-line forms

    Benefit Overpayments 

    Benefit Service Standards and Customer Feedback

    Benefit Welfare Visits (this link will direct you to Cannock Chase District Council's website as Stafford Borough Council operate a shared Revenues and Benefits service with Cannock Chase District Council)

    Changes in Circumstance 

    Changes to State Pension

    Discretionary Housing Payments

    Guide to Housing and Local Council Tax Reduction

    Guide to Welfare Reform

    Help and Advice 

    Local Housing Allowance (LHA)

    Localisation of Council Tax Benefit

    On-line Calculator

    Pensionable Age

    Personal Independence Payments / Disability Living Allowance

    Request for Information

    Staffordshire Crisis Support Scheme

    Under Occupancy

    Benefit Fraud

    If you require information on Benefit Fraud or if you think that someone is receiving benefit that they may not be entitled to please see our Benefit Investigations webpage.


    To contact Directgov telephone 0845 300 5090 or visit Student Financial Support.

    Other Benefits

    Stafford Borough Council does not deal directly with any other benefits, for more information on other benefits please contact the Department of Work and Pensions or access the Directgov website.


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