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    Latest Benefits News

    Our Mission Statement

    Stafford Borough Council's benefit service aims to meet the needs of the community by providing a secure and efficient service that is accessible to all, where the right benefit is paid at the right time and a service that contributes positively to the overall welfare of the community.

    • The Department for Work and Pensions national figures for July to September 2017 confirms Stafford Borough Council as processing new claims at an average of 14 days; this is 8 days quicker than the national average of 22 days and the joint quickest processing time in Staffordshire.  Change in circumstances were processed at an average of 15 days this is 6 days slower than the national average of 9 days and we are working hard to improve these figures for our customers. See our latest performance information.

    • It has never been easier to report a change in circumstances by using our online form.  So long as you provide all the information we need, we will aim to re-assess your claim within 2 working days, to report a change in circumstances please use our online change in circumstances form

    • Localised Council Tax Reduction -There are no changes to the scheme for 2018-19. Limiting the number of personal allowances which can be included in the claim to 2 people (as seen in Housing Benefit) will not be applied to working age local council tax support claims. This ensures that our local council tax support scheme continues to be as generous as possible. More information is available on this webpage Localised Council Tax Support.

      It is important to remember that support to pay your Council Tax is not included within Universal Credit.  This means you must make a claim for Local Council Tax directly to the Local Authority.

    • From 6 April 2017, the number of personal allowances which can be included in the Housing Benefit applicable amount in respect of children and young people will be limited to 2. This only applies to additions to the household after 6 April or any new claims to Housing Benefit after this date. This change does not affect the number of rooms a claimant is deemed to need and the award of premiums. If you are worried that this may affect you please contact our Customer Services Team.

    • Apprentices £3.50 per hour 
      Under 18’s £4.05 per hour
      18-20 £5.60 per hour
      21 to 24 £7.05 per hour
    • Do you need help with budgeting or want to set up a personal budgeting plan - use this link for more information. 

    Information on Benefits

    Guide to Housing and Local Council Tax Reduction

    Local Housing Allowance (LHA)

    Benefit Service Standards and Customer Feedback

    Benefit Appeals

    Guide to Welfare Reform

    Benefit Overpayments 

    Changes in Circumstance 

    Benefit Cap

    Discretionary Housing Payments

    Localisation of Council Tax Benefit

    Non Dependants

    On-line Calculator

    Help and Advice 

    Under Occupancy

    Request for Information

    Advice for Landlords

    Pensionable Age

    Changes to State Pension

    Welfare Benefits

    Universal Credit

    Social Fund

    Personal Independence Payments / Disability Living Allowance

    Benefit on-line forms

    How to claim

    Benefit Welfare Visits (this link will direct you to Cannock Chase District Council's website as Stafford Borough Council operate a shared Revenues and Benefits service with Cannock Chase District Council)

    Benefit Fraud

    If you require information on Benefit Fraud or if you think that someone is receiving benefit that they may not be entitled to please see our Benefit Investigations webpage.


    To contact Directgov telephone 0845 300 5090 or visit Student Financial Support.

    Other Benefits

    Stafford Borough Council does not deal directly with any other benefits, for more information on other benefits please contact the Department of Work and Pensions or access the Directgov website.



    Tel: 01785 619478
    Fax: 01785 619219

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