Support for Residents and Communities

    A number of organisations, including Parish Councils, throughout our area are helping organise, co-ordinate or assist their communities to ensure local residents, who may be elderly or vulnerable because of the effects of the Coronavirus pandemic, are supported.

    Find contact details for your local parish council and some of what is happening in your area.

    If you don’t know your parish - use our postcode search to find out.

    Shopping and Food Parcels

    If you are Clinical Extremely Vulnerable and have money, access to the internet you can access online shopping at the following supermarkets:

    • Asda
    • Iceland
    • Morrisons
    • Sainsburys
    • Tesco
    • Waitrose

    You will need to be registered onto the National Shielding Service System to receive a priority delivery slot from the supermarkets listed. If you need help and support registering on this system please contact 01785 619000.

    An individual can also request help from an NHS volunteer responder in gaining access to food, prescriptions and other essential items by calling 0808 196 3646 or visiting the Royal Voluntary Service website.

    If you are not registered as Clinical Extremely Vulnerable but are vulnerable, there are 3 options available to you:

    Option 1

    You are vulnerable or in isolation, have money, access to the internet but no family / friends to do your shopping: contact 01785 619000 and we will register you for a priority delivery slot with our Defra scheme. Once you are registered you can then register with Tesco or Iceland to place an order for food to be delivered to you.

    Option 2

    If you are vulnerable or in isolation, have money, no access to the internet and no family /friends to do your shopping you can either telephone:

    • Morrisons: 0345 611 6111 chose option 5 to make a telephone order
    • Central England Co-op on 0800 0501601 to make a telephone order - a list of items can be found on the Co-op's website
    • Wilshire Farm Foods on 0800 773100 to order ready prepared meals

    Option 3

    If you are vulnerable or in isolation, have no money, no access to the internet, no family/friends contact 01785 619000


    If you are Clinically Extremely Vulnerable you can contact your local pharmacy - NHS Responders - and they will deliver your prescriptions for you.

    If you are vulnerable and have no family or friends please contact 01785 619000.

    Help For Individuals – Talk to Us

    If you are feeling worried and don’t know where to start or find yourself needing professional help and advice, visit our Talk To Us page for some useful information.

    General Support

    If you feel you are struggling and need some extra support with:

    Money and you are worried about paying your bills you can contact the Citizens Advice.

    Your mental health and wellbeing or a member of your family / friends:

    Bereavement - a list of organisations offering bereavement support.

    Domestic Abuse: Staffordshire Women’s Aid – 0300 330 5959

    Healthy Living: leading a healthy lifestyle

    Housing Options: Please call 01785 619000 or out of hours please ring 01785 619170

    Everyone Health-Loneliness and Isolation: 0333 005 0095  

    Silver Line: National helpline, open 24 hours a day 365 days a year offering friendship and advice for older people : 0800 470 80 90 

    Access Service for Adult Mental Health: 0300 555 5001

    Mental Health Helpline: Tel 0808 800 2234 (open 7pm-2am on weekdays and 2pm-2am on weekends)

    South Staffordshire urgent mental health helpline: 0808 196 3002

    Support for young people and parents

    Loneliness and Isolation Support

    Community Support

    Find out what support is available in your area:


    A to Z of Services