Environmental and Health Services

    Our aim is to protect the health, safety, economic and environmental wellbeing and quality of life of the community.

    Services Specific Customer Standards

    Operational Services

    Health and Housing Services

    Regulatory Services

     

    Animal Welfare
    Dog warden (dog collection service), animal licences

    Bereavement Services
    Advice, information and crematorium services

    Streetscene
    Litter, street sweeping, animals

    Environmental Quality
    Air and water quality, asbestos, noise pollution, contaminated land

    Food Safety
    Food hygiene law and training, complaints and sampling

    Health and Safety
    Information, complaints, inspections and training

    Health and Wellbeing
    Diet, exercise, walking, smoking and community projects 

    Housing Services
    Complaints, grants, energy efficiency, and homelessness

    Licensing
    Hackney carriage and private hire, animals, car parking

    Pest Control
    Advice, removal and extermination service

    Recycling and Waste
    Sustainability, and waste collection services

    Enforcement Policy
    How we support and ensure compliance in Stafford Borough

    Compliments, Comments and Complaints

    Please tell us when you are happy with the service. It is important for us to know when we do it right to ensure that standards are maintained. Let us know if you have any comments or suggestions on how we can improve the service.

    If for any reason you are not satisfied with the way in which your problems are being handled or the way in which you have been treated, we will do our best to sort it out as quickly as possible. You can make a complaint by contacting the service manager by phoning the number shown against the service heading or by letter. We will send a written acknowledgement within five days and your complaint will be investigated as soon as possible. We will let you know the outcome or advise you of progress within 28 days.

    If you are unhappy with the result of the investigation you can write to the Borough Council's Chief Executive. He will ensure that members of his Department carry out further investigations.

    Write to:  Tim Clegg, Chief Executive, Compliments, Comments and Complaints, Stafford Borough Council, Civic Centre, Riverside, Stafford. ST16 3AQ 

    You may still complain to the Local Government Ombudsman. Leaflets explaining how to complain are available at reception or we will send you one on request.

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