Our aim is to protect the health, safety, economic and environmental wellbeing and quality of life of the community.
Services Specific Customer Standards
Advice, information and crematorium services
Litter, street sweeping, animals
Air and water quality, asbestos, noise pollution, contaminated land
Food hygiene law and training, complaints and sampling
Health and Safety
Information, complaints, inspections and training
Health and Wellbeing
Diet, exercise, walking, smoking and community projects
Complaints, grants, energy efficiency, and homelessness
Hackney carriage and private hire, animals, car parking
Advice, removal and extermination service
Recycling and Waste
Sustainability, and waste collection services
How we support and ensure compliance in Stafford Borough
Compliments, Comments and Complaints
Please tell us when you are happy with the service. It is important for us to know when we do it right to ensure that standards are maintained. Let us know if you have any comments or suggestions on how we can improve the service.
If for any reason you are not satisfied with the way in which your problems are being handled or the way in which you have been treated, we will do our best to sort it out as quickly as possible. You can make a complaint by contacting the service manager by phoning the number shown against the service heading or by letter. We will send a written acknowledgement within five days and your complaint will be investigated as soon as possible. We will let you know the outcome or advise you of progress within 28 days.
If you are unhappy with the result of the investigation you can write to the Borough Council's Chief Executive. He will ensure that members of his Department carry out further investigations.
Write to: Tim Clegg, Chief Executive, Compliments, Comments and Complaints, Stafford Borough Council, Civic Centre, Riverside, Stafford. ST16 3AQ
You may still complain to the Local Government Ombudsman. Leaflets explaining how to complain are available at reception or we will send you one on request.